If you are customer-service oriented and want to be part of an enthusiastic, energetic team, apply now!

Inquires:
Phone: 1-204-766-3102

Requirements:
Individuals must be willing to work days, nights, weekends and holidays. Applicants must be at least 18 years of age or older, and be eligible to obtain approval from the Liquor and Gaming Authority of Manitoba.

South Beach Casino & Resorts’ mission is simple “To provide expert and professional guest service and an entertainment experience for our guests that exceeds their expectations.”

Our success comes from our people in all departments who serve our patrons and guests. It comes from building each individuals skills on their journey with us. This is accomplished by having strong team work, consistent communication and fun within every department. Our teams know that the key to success is repeat business with great customer service. Whether you are just beginning your career or just ending your career in Hospitality South Beach Casino & Resort has it all.

Health, Safety & Wellness

Our employees are essential to our operational success and overall guest satisfaction because of this we are committed to ensuring their health, safety and general wellness.

Health & Safety is everyone’s responsibility and South Beach Casino & Resort is committed to providing the necessary tools, training, policies and practices are in place to ensure this happens. We will comply with the Manitoba Health and Safety Act regulations and requirements to provide a work environment free from Harassment, Violence and as practicable from recognized hazards. We will continually monitor these practices and our work to ensure our employees are safe.

Part of creating a positive workplace culture is caring about the overall wellness of our employees. Well-being means more than just medical benefits, as a result we offer an Employee Assistance Program and paramedical like Naturopaths, Osteopaths, Massage Therapy, Acupuncturists, and Psychologists/Social workers, are included in your health plan membership.

Vacations, including travel are important in wellness and as such we provide Global medical assistance coverage for those out of country vacations.

Health Benefits

South Beach Casino & Resort recognizes the need for other medical healthcare services, we offer an employer paid benefits program for eligible employees that offers Health, Dental and Vision coverage.

Benefit reimbursements can be done directly through service provider or through e-billing with easy Member account information on line.

Life Plans

Whether you are thinking of retiring in five years or in twenty years South Beach Casino & Resort supports you and your goals through a pension plan. To assist our employees for the future, we teamed up with Manulife Financial to administer our pension plan. Manulife offers a strong, reliable, trustworthy and forward-thinking approach for those big financial decisions. Their high quality investment portfolio, diverse business platform and prudent risk management practices are a few of the reasons why we chose Manulife Financial.

Eligible employees have the choice to contribute 2 to 5 percent of their earnings; South Beach Casino & Resort will match up to 5%.

Additionally, our program members have Employee and Dependent Life Insurance coverage through our group plans that also help assist during tough terminal illnesses.

Recognition Programs

South Beach Casino & Resort recognizes good performance and because of this we believe in rewarding our employees to inspire and encourage the positive behaviors that are most important to our business.

Some of the programs include:
– Meal subsidy program
– Employee Appreciation Days
– Employee of the Month
– Employee of the Year
– Free Parking
– Birthday Recognition
– Paid breaks

We look forward to the opportunity to share more about South Beach Casino & Resort with you!

South Beach Casino & Resorts’ mission is simple “To provide expert and professional guest service and an entertainment experience for our guests that exceeds their expectations.”

Our Ocean Club Reps, Slot Attendants, Cage Cashiers, Valet Attendants, and Hotel Guest Service Agents responsibility is primarily customer service; this can range from assisting guests with promotions to jackpot pay outs, to check-ins.

Summary of Related Duties and Responsibilities:

• Promotes positive customer relations by providing prompt, courteous and efficient service to all guests
• Endorses, sells and markets current promotions and upcoming activities
• Acts as liaison for all functions and locations within the Resort
• Listens to customer complaints and resolves problems to restore and promote good public relations for ultimate customer satisfaction
• Creates, updates and edits players memberships
• Serves beverages
• Assists with jackpot payouts and provides guests with copies of any required documents
• Carries out guest operations of registration, rooming lists, check-outs and reservations
• Supports and assists Banquet department for overall guest satisfaction
• Provides timely communication to management on important guest or operational information
• Ensures guest confidentiality at all times

Some Qualifications and Requirements:

Friendly, outgoing and happy individuals with prior customer service are best suited for these roles. Individuals with some computer skills is helpful to efficiently operate a database management system.

The incumbent must obtain and maintain approval from the Liquor and Gaming Authority of Manitoba (LGA).

The Food and Beverage department is responsible for providing superb customer service in the areas of food delivery whether it be in Mango’s Restaurant, Blue Dolphin Lounge, Banquets or Room Service. All guests and patrons must be served in a timely and professional fashion. This could range from seating guests to preparing orders to receiving payment to providing a clean environment.

The Food and Beverage department is a diverse team made up of Sous Chef’s, Line Cooks, Servers, Bartenders, and Hostesses.

Summary of Related Duties and Responsibilities:

• Promotes positive customer relations by providing prompt, courteous and efficient service to all patrons and guests
• Presents menu, answers questions and makes suggestions regarding food and specialties
• Prepares food items according to menu specifications
• Ensures readiness of all meals for servers with high attention to detail
• Serves all guests and patrons according to established standards of quality
• Observes guests to respond to any additional requests and to determine when meal has been completed
• Accepts payment from guests and patrons
• Ladles soup, brews coffee, and performs other services necessary for day to day operations
• Clears and resets tables at conclusion of each course
• Cleans and maintains all dishes, glasses/mugs, cutlery and cooking equipment for the Restaurant, Lounge and Banquet
• Adheres to organization’s policies and procedures, in addition to MB liquor laws
• Performs other duties as deemed necessary

Some Qualifications and Requirements:

Prior serving experience in a licensed establishment or other prior food & beverage experience is preferable. Customer service experience working with the public in a diverse environment would be beneficial. Food Handlers certificate, POS usage, and cash handling experience is necessary for the role. Must be able to work in a fast pace, team orientated environment that focuses on repeat and continued business at high volume.

The incumbent must obtain and maintain approval from the Liquor and Gaming Authority of Manitoba (LGA) and all Servers are responsible for the passing the Serving it Safe program.